Leaked microsoft memo reveals high surface book return. Feb 27, 2019 troubleshoot docking stations for surface pro original, pro 2, pro 3 and surface 3. Comes with an ethernet port, mini displayport and five usb ports three usb 3 and two usb 2. How to fix surface book 2 base docking problems windows.
Mini displayport on your surface, or docking station, any video adapter you are using, and the connection on the video port on your tv, monitor, or projector. Aug 14, 2017 microsoft suffered some major issues with the surface book and surface pro 4 launch. Pretty unacceptable that this dock behaves like this. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues scratch my previous answer. Mar 09, 2016 displaylink enabled docks can also be used with the surface 4 i use one for 4 screens with the surface 3 and could be an alternative if youre having issues with the surface dock.
The network adapter in my surface book docking station doesnt work. Troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations. Apr 08, 2020 without external speakers, you may not hear audio when youre using your surface. The same thing happened to me when trying to use that docking station for the surface pro. Ive heard of a few common issues with the surface book, including the sleep of death bug. You can use the following troubleshooting methods for surface book, surface pro 4, and surface pro 3. The issue arises with the 3rd monitor that was daisy chained from displayport to displayport. If we can get them out there, we can provide solutions hopefully. Buy microsoft 1661 dock station for mobile dock stations for mobile phone surface cover, tablet, surface pro 3, surface pro 4 surface book, black. However, i need a docking station at my destinations, but only want to use the charger portion when travelling only pull out one black brick at the airport instead of two but unfortunately, you can not use the docking station power supply without the docking station itself. I recently updated from the surface pro 3 docking station to the new surface dock as i use a dual monitor setup but was sick of having to plug the second monitor into the surface itself.
Aug 01, 2018 surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Microsofts surface book 2 has a power problem pcworld. Troubleshoot connecting surface to a second screen. I am trying to connect my surface book via the dock to an acer 27 touchscreen monitor. Troubleshoot docking stations for surface pro original, pro 2, pro 3 and surface 3.
Microsoft this week shipped new firmware updates for surface pro 2017 and lte and the first generation surface book. Much needed refinement 2015 seems to have been a turning point for microsoft s surface hardware initiative. Anyone else having issues with the surface dock not working with 2 screens. Pxe boot is only supported when you use an ethernet adapter or. If youre using a type cover, open it so it lies flat. The surface diagnostic toolkit doesnt work on surface pro or surface pro 2. How to charge surface surface psu information surface battery wont charge or surface wont run on battery. Microsoft confirms surface book 2s power problem the verge.
Maybe something related to the surface to usbc adapter is causing issues with refresh rate. Dec 12, 2017 why microsoft needs to release a new surface dock now. Docking stations free delivery possible on eligible purchases. How to fix surface book 2 base docking problems windows central.
Microsoft surface dock is free with a surface book 2, but. Users reporting problems with microsofts surface book laptop. Model your surface devices model will be displayed here, such as surface book 2 or surface pro 7. Razer keyboard keeps disconnecting and reconnecting while connected to dock and playing a game. The microsoft surface dock 3 issues and how to solve. Hi all, i just am experiencing some strange behaviour with the docking station and the sp3 that was bugging me. Common surface book problems windows central forums.
I recently got a surface book and surface dock and its been a nightmare. The dock can not keep the surface book 2 charged while under heavy gpu use. Issues with dock with external monitor windows central. May 04, 2019 the microsoft surface dock is the official docking station for microsoft surface devices. The only thing seems to be to hold your finger on the power button for 10 seconds or so and do a hard reboot. Microsoft issues new surface dock firmware update tool. Sep 21, 2019 microsoft issues new surface dock firmware update tool. Under choose the download you want, select the latest version of the surface dock firmware update.
It also issued a new version of the surface dock updater software utility. Microsoft discontinued the surface pro 3 docks that locked in on the sides, so this is our only choice for a dock that charges the surface and outputs to multiple displays, etc. He said that the surface dock is not compatible with the surface book and that the surface book is designed to have only one monitor plugged directly into it. If youre using a surface book 2 15inch, though, then this is one. I also had scaling issues with the usb docking that i do not have. Had a few false starts getting all the ports and display port working but finally all started to work. Was working great for a week or so and seemed quite stable with reconnections to the docking station. U2715h, microsoft surfacebook, microsoft surface docking. The surface dock is designed so you can switch quickly from your surface on the go to using it as a full desktop pc. This tool supersedes the earlier microsoft surface dock updater tool, previously available for download as part of surface tools for it. Surface pro 4 docking station display issues love my surface.
Unplug the surface from its power supply and remove any attached accessories from your surface. Currently when we have both monitors hooked up and plug in the dock all screens go blank. I needed a docking that used a passthrough to use the internal graphic card from the surface and not the usb graphic card from the docking. Issue with 3rd monitor from surface dock with surface book. Why microsoft needs to release a new surface dock now.
This is a highspeed and durable laptop that can easily turn into a tablet with a press of a button. The surface book 2 is the second generation of the surface book, and most powerful device in the microsoft surface lineup of personal computers. A quick run down of physical and logical checks, to get your microsoft surface docks back on track if an end user reports issues with the following. The surface dock is really the only quality option for docking your surface. I recently bought the surface book and the docking station. Microsoft owns up to issues with the surface book and pro 4. To learn how to switch to the builtin speakers on your surface, go to troubleshoot surface docking stations. Surface book and the surface dock external display issues. Jul 14, 2019 following reports that the may update to windows 10 was causing a number of issues, microsoft has confirmed that it will be blocking the update to surface book 2 models for the foreseeable future. Weve released a new version of the surface dock updater, v2.
Type cover, surface dial, microsoft office, and some software and accessories sold separately. If you have a docking station, see use docking stations for surface. I ended up just using this surface docking station and it works every time with the newest kernel even tho it says it is for the. However, i am unable to charge my surface book and use the mini display port at the same time as they are too close on the surface book and the charging gets bumped out. If your surface isnt working properly, the microsoft surface diagnostic toolkit can help you find and solve problems. I ended up resetting windows 10 on the surface book after windows 10 anniversary update came out, and now im right back where i started, even when using the mini dphdmi adapter between the surface dock and the u2715h. Surface pen sold separately for surface go, surface pro 7, surface laptop 3, surface pro x, and surface book 2 dell preferred account dpa. It works but it flickers at times and goes black from time to time. Docking the tablet is easyjust line the connectors up and gently push down. Slide your surface down into the docking station, then slide the sides of the docking station into. When installed on your surface device, it will update any surface dock attached to your surface device. Apr 29, 2016 the surface dock works with your surface book and surface pro 4 devices. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues hi, i just bought the surface laptop 2 with docking station and i have 2 x dell u2715h. My surface isnt charging just kidding they wouldnt notice until its dead, which is your fault it.
Microsoft docking station for surface pro 3 3q900001. Microsoft suffered some major issues with the surface book and surface pro 4 launch. I am having some problems with my surface book dockif my surface book is turned on and i disconnect the dock cable the screen goes black and there is no way of waking it up. But was wondering if any owners out there have had any reuccuring issues theyd like to discuss. Ive had it for a little bit now, but i cannot imagine microsoft could make a case i need to stay with it.
If i connect another to the dock or both to the dock, i get issues. After youve set up your workspace, place your surface in the docking station to connect to it. I have two external monitors, only using one for now. Compatible with surface pro 3, surface pro 4, surface pro, surface pro 6, surface laptop, surface laptop 2, surface book, surface book 2 and surface go. It would just use a single usb port on the surface, but you will still need to attach external power to the surface. Microsoft support contacted me yesterday to work through this issue, i made sure that they understood exactly what the problem was, also at their request a diagnostic package was downloaded. These are the top microsoft support solutions for common issues experienced when using surface devices in an enterprise.
Microsoft s surface book 2 has some design limitations, such as an inadequate power supply and a mindboggling lack of support for the latest. None of the updates microsoft has offered have resolved the problem, only blunted it somewhat and even then i still have screen issues, including sudden black screens, regularly. I just got a surface book and was a bit surprised to find my pretty new dell monitor on the list of unsupported monitors. Microsoft surface pro 4 using dock has issues with dhcp for.
So every single day at work i have constantly decide to charge and use just the surface book or not to charge and have access to the one monitor. This article explains how to use microsoft surface dock firmware update to update surface dock firmware. However, when i plug one monitor in directly to the surface book mini display port, it works. Fix common surface problems using the surface diagnostic. Troubleshoot surface dock and docking stations microsoft support. The surface book 2 looses battery power slowly over a period of time to the point that after 2 hours time my surface book 2 is no longer charged. In the network connections window i can see the surface ethernet adapter appear and then disappear every second or 2. Quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. Anyone else having issues with the surface dock not. Microsoft pf300005 surface dock for surface pro 4 and pro 3.
Surface dock troubleshooting windows 10 spiceworks. As the microsoft or surface logo appears on your screen, continue to hold the volumeup button until the uefi screen appears. Microsoft surface dock compatible with surface pro 3, surface pro 4, and surface book 4. Official home of microsoft surface computers, laptops, pcs, 2. Nov 17, 2017 microsofts surface book 2 has a power problem that causes it to drain the battery even when plugged in, when playing 3d games on certain settings, pcworld has confirmed.
How to fix frequent surface dock issues windows report. Unanswered 0 replies 714 views created by gregor streng friday, august 25, 2017 8. Yes it is a little on the pricey side but i expect to use this surface book 3 for. I have it connected to a dock and have 3 monitors connected. Official home of microsoft surface computers, laptops, pcs.
Or, you can get your surface dock updated free of charge at a microsoft store near you. The fact that the monitor works connecting directly to the surface book points to the dock. Here are a list of problems ive experienced with this dock, sometimes multiple at once. It works only on other surface devices running windows 10. The pc information page includes detailed information about your surface device. Posted on september 21, 2019 by paul thurrott in microsoft surface with 20 comments.
The microsoft surface dock 3 issues and how to solve them. Kensington docking station turns your surface pro into a. Leaked microsoft memo reveals high surface book return rates. And i havent had any issues during everyday computing. Dockingstation issues page 2 microsoft surface forums. Surface pro 56 docking station microsoft surface pro 56, surface book,laptop. The surface book seems to be fraught with display driver issues even now.
Why i hate my microsoft surface book 2 digital trends. With the right mini display adapters it works great. You should post the issues on the surface forum and see if other surface users can relate their dell monitor experience and if they can offer some insight or troubleshooting steps. Hi, i am a high school student who has been heavily using the microsoft surface book for over a year doing school work, intense gaming and casual web browsing. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues has there been any progress on this. My ceo has the sp3 core i7 model and a dock with 2 monitors. Do i get rid of the surface book and docking station. I have not been able to get neither of them to work with my. I would get lots of disconnects, reconnects and flickering. Was told its a known issue with surface laptop 3 and they dont know when they will have a fix yet. The dock does not give sufficient power to run the gpu in the surface book 2. There are times when after some period of non use trying to wake the sp3 again in the dock takes a while. Finally, a real and working solution to the surface pro external monitor problems that have been a pain for so many of us. Turn your ultraportable surface into a desktop pc and boost your productivity with surface dock.
Microsoft surface pro 4 using dock has issues with dhcp for imaging task microsoft surface pro 4 using dock has issues with dhcp for imaging task. Microsoft surface pro 4 using dock has issues with dhcp. If i connect one external to the surface itself, it works no problems. Surface pro 3 docking station issues microsoft surface. Early adopters of microsoft s surface book laptop are reporting some troubling issues with the device. Fix fix for external display monitors flickerissues with. When i plug in the minidisplay port into the dock, the monitor screen never turns on, but it seems that the surface book goes into a loop identifying that there is an external monitor now attached. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock. This new update includes fixes for external display stability issues when surface dock is used with surface book devices and includes firmware updates for both the surface dock main chipset and displayport.
Early adopters of microsofts surface book laptop are reporting some troubling issues with the device. I was able to get the surface screen to stay on when 1 was plugged in, and the displayport on the surface still works great. Surface book docking station network adapter issue. I have both the surface pro 3 and surface pro 4 and this docking station works for both these tablets. I am running a i7 surface book with the upgraded gpu. Usbc triple 4k docking station and surface pro 6 work almost perfectly together with microsoft surface connect to usbc adapter. Designed and produced by microsoft from the ground up, the surface book 2 is a highend device featuring significant improvements in many of its hardware components despite inheriting design elements from the first generation, and also introduces two. Try another surface or visit a microsoft store if the surface dock didnt update its firmware, try these same steps with another surface device running windows 10. Some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. Without external speakers, you may not hear audio when youre using your surface. Manage surface uefi settings surface microsoft docs. I thought maybe it was the cord but i changed it and had the same issue. Went to a more convenient surface book for working while traveling.
The thing i dont understand is that docking station will work for me when imaging a surface book but not a surface pro. Fix common surface problems using the surface diagnostic toolkit. If youre having trouble getting your docking station to work with your surface pro, surface pro 2, surface pro 3, or surface 3, here are a few things to try. Laptop 2, surface book, surface book 2, and surface go. Recently got a new i7 surface pro 3 with docking station. They are acer s231hl, i have tried two different adaptor inland displayport to hdmi and belkin displayport to hdmi cable. You need to do this because windows may not install some updates for the new dock unless its attached when searching for updates. Surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Jun 05, 2018 microsoft s surface book 2 has some design limitations, such as an inadequate power supply and a mindboggling lack of support for the latest copy protection scheme, that make the ultraexpensive.
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